Our company

At Adobe, we’re changing the world. How? We give people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. We give businesses and organizations the power to truly engage their customers. We’re the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day-and we’re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about leading from where you sit, join us.

Position Summary

The Field Engineer position is a client-facing, technical advisory role focused on helping clients realize and quantify value driven by our Adobe solutions. This position will require substantial knowledge of the Adobe Workfront product and in-depth strategic and analytical skills. Field Engineers will work to gather and understand their client’s unique business objectives and provide advice on how best to meet their needs using the Adobe Workfront solution. In addition, engineers will collaborate cross-team to deliver recommendations, including technical and strategic services to help drive business impact and support business needs.
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What you’ll do

• Be a recognized authority (by clients, partners, and colleagues) in Adobe Workfront software-based solutions & technologies.
• Work to educate clients on the standard methodologies in relation to their specific industry and key business requirements.
• Gain in-depth knowledge of a client’s technical environment, business objectives, goals, and challenges to provide the best advice needed to drive customer success and value with the Adobe Workfront solution.
• Effectively analyze complex project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with clients and partners.
• Efficiently multi-task, working across multiple client engagements and key internal initiatives.
• Actively maintain the highest level of technical expertise by knowing the latest Adobe Workfront developments through internally and externally available learning opportunities and self-study.
• Interact frequently with clients via phone, email, and/or in-person—including interaction with marketers, analysts, web developers, and C-level executives.
• Keep accurate daily records of client billable time
• Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
• Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc technical queries and future optimization roadmap.
• Manage Customer expectations appropriately and keep projects on schedule and within scope.
• Work and collaborate with Adobe internal teams and Client/Implementation Partners.

What you need to succeed

Must have –

• A solid technical understanding of Adobe Workfront, including proficiency in the work management features, the proofing and document features, and Workfront Fusion features such as module setup, function development, and scenario development and troubleshooting.
• The capacity to understand business requirements and translate them into architecture, design, and development activities for clients using the Adobe Workfront solution.
• Demonstrated proficiency in integration technologies and techniques
• Experience articulating technical solutions and how they can solve client business problems to both technical and non-technical audiences.
• The ability to adapt to and work effectively with various clients and partners in challenging situations, employing strong facilitation skills while establishing credibility and trust quickly.
• Be self-motivated, responsive, professional, and a champion of customer success.
• Shown ability to communicate and lead execution of architecture vision across multi-functional technical and strategy teams.
• Clear written and verbal communication skills communicating deliverables, sharing information, and leading meetings.
• Exceptional organizational, presentation, and communication skills – both verbal and written.
• Must be self-motivated, responsive, professional and dedicated to customer success.
• Possess an innovative, problem-solving, and solutions-oriented mindset
• Demonstrated ability to learn quickly, be a team player, and manage change effectively.