OneExperience Solutions: Customer Experience (CX), Employee Experience (EX), Multi-Experience (MX)

“We can do things virtually that were not
possible before. Technology is driving
these changes. Using it effectively,
especially in retail, is crucial.”

– Philip Kotler & Giuseppe Stigliano

Elevating three-dimensional customer experience journeys

Customers had enough of websites and apps that use flat, 2D images. Today, brands are inviting customers into virtual stores for:

Immersive Product Exploration

Customers can get detailed 3D views, spinning products to experience intricate details and lifelike textures.

Hyper-personalization

Customers can configure and customize products to their preferences, watching real-time changes in stunning 3D.

Virtual Try-Ons

Simulating real-world experiences – be it an apparel that folds realistically with arms’ movement or a watch that perfectly curls on the wrist.

Transforming three-dimensional employee experience journeys

The workforce of the future is seeking, not boring classroom sessions, but innovative and engaging experiences. Organizations are embracing
multi-experience technologies for:

Employee Onboarding in Metaverse

Inviting new generation of employees to experience the corporate story, history and culture in their own metaverse.

Simulated Training and Development

Utilizing AR/VR and Digital Twins technologies for interactive learning, often replicating difficult work environments like offshore rigs or underground mines.

Gamifying Employee Well-being

Gamify wellness programs with wearables and connected health apps, rewarding the employees for transforming their lifestyles.

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Drive unified digital experiences for your customers and employees.

Introducing OneExperience: An impactful strategy for post-digital era

Vation uses “Envision, Transform, and Enable” approach to enable businesses adopt OneExperience.

During the Envision stage, Vation can help you leverage Customer Experience Model (CEM), a framework designed to deliver exceptional customer, employee, and multi-experience outcomes. This will enable you to discover, design and deliver three-dimensional journeys for your customers and employees. By prioritizing these elements, Vation ensures a holistic approach that drives business success.