Job Summary

primarily responsible for ensuring the success of Workfront customers by efficiently assessing, designing, implementing and configuring work management solutions using the Workfront platform.

Roles & Responsibilities

• Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journeyLead technical discussions with customers throughout project deliveryPartner with Pre-Sales Architects, Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer

  Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software

  Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions

  Provide post-deployment technical support for issues related to customer integrations

  To assess integration needs/requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey.

  Developing the integration solution (program coding, IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.

Requirements

• Bachelor’s degree 10+ years of overall experience in Software development8+ years of experience in client facing integration and/or implementation work (integration, software development, networking, operations, etc.)Strong communication skills and stakeholder management

  Proficient with Workfront Fusion or Dell Boomi or equivalent Integration Platform as a Service (IPaaS) provider is desired

  Proficient Java, PHP, or Python; and JavaScript, HTML, and CSS

  Familiarity with relational databases / SQL

  Experience with Data migration from previous client tools & systems

  Strong technical, analytical, and troubleshooting skills

  Proactive, flexible, hands-on, results-oriented practitioner with a deep business process, consultative focus

  Ability to prioritize competing tasks in a fast-paced, dynamic environment

  Experience implementing solutions in a SaaS-based environment

  Experience implementing solutions for enterprise systems of record (e.g., ERP, HCM/HRIS, SFA/CRM, etc.)

  Experience working with 3rd party software integrations